Marc Benioff of SalesForce explains the true nature of economic growth

Jobs are the easy part. It is worth remembering every time a politician talks about “jobs created” by his financial program. Missing the point. True economic growth is a result of the project not Is required by humans.

Salesforce founder Marc Benioff explained all this so well in a recent part for the Journal Wall Street. In an e-mail, co-founder of Cato Institute, Ed Crane, put it better by saying that Benioff’s piece “shows the true nature of economic growth”.

People do not grow up because of the work they do, but because of the work they do not do. If the job was economic growth, we would simply remove the wheel, car, computer, smartphone and the internet itself. If so, everyone would work hard and everyone would be very miserable.

Which is a truth that has not yet found its way to the heads of Trump’s administration, rhetoric, or both. Benioff brings wisdom where today does not exist.

Writing about his own company, Benioff observes excitedly that customer service now includes “AI agents working with our 9,000 customer service dealers”. He notes that “in just three months”, always learning and improving the AI ​​agents “resolved 84% of incoming customer questions on their own, with only 2% of demands demanding escalation in humans.” The latter quickly leads to the internal cost of customer service, and as opposed to automation of what required the human effort leading to redundancies, Benioff writes that “it allows us to reshape up to 2,000 support roles elsewhere in the company.

To assume that some do that automation is the enemy of workers is the equivalent of the wrong view that the extra people who are flooded with a company, a region or country do it at the expense of them already. In fact, productivity develops logically as the number of hands and machines that work together increases. It’s something we all know intuitively.

When the work is divided, those involved in work specialize. That is why one or few work alone, they always produce so little, while the myriad workers who work together lead to huge quantities of production. Henry Ford managed to create cars for the “big crowd” only in the previous truth.

Ford Motor’s high fee proved to be a magnet for workers distributing work in a specialized way on the road to affordable cars that became more and more accessible as Ford improved the division of work between increasing quantities of people in its plants. With SalesForce’s investment in AI, it will like the most productively developed workers as it liberates them from doing the things that the machinery can do for them.

Where it becomes much more exciting is Benioff’s prediction that “today’s CEOs are the final generation of executives leading exclusively human labor dynamics”. Translated, tomorrow’s human workers will work with the automated workers who will never need sleep, break at work, weekends or holidays. It means that tomorrow’s human workers will have superhuman productive potential, but even better, they will be much happier to fulfill these possibilities precisely because what releases us from work releases us to specialize.

Crane is so right that Benioff describes is the true nature of economic growth. It is of its kind that will make today’s cruel comparison, and this will be very fast for politicians to confuse or obstruct.