Gev Balyan is its co-founder Ucraftan intuitive website building platform and e-commerce solution for business owners and entrepreneurs.
It’s pretty hard to predict anything these days, as technology—and life itself—is evolving at an exponential rate. Yet despite the whirlwind of change, one thing is clear: The next generation of technology is no longer just on the horizon—it’s knocking on the door, ready to reshape industries, daily routines, and possibly our sense of reality.
Technologies are set to become the new mainstays in 2025
As a technology executive passionate about e-commerce and artificial intelligence, I see a future where emerging technologies continue to transform the way we communicate with customers. So, I have highlighted the top three technologies that I believe will dominate and reshape the e-commerce industry in 2025.
Emotion AI in customer service
As we look to the future, one of the most promising emerging trends in e-commerce is the rise of emotional AI. The core of this technology lies in the ability to analyze the emotional tone behind customers’ words. It means that if, for example, you decide to entrust the customer support of your e-commerce business to an artificial intelligence assistant or an AI-based chatbot, you can be sure that it will understand not only what your customers say, but also how they feel about it.
Investing in building emotional AI into user experiences is of great importance, as in the increasingly busy world of e-commerce, emotional engagement and resonance with customers is what drives trust and loyalty. Think about it: If you had several service options to choose from—none of which you had interacted with before—how would you decide which one to choose? It would be fair to say that we tend to prefer the one who offers the best attitude and good spirit, along with providing excellent service.
I especially appreciate the role of emotion AI in helping users make smart purchasing decisions when dealing with an e-commerce business. Emotion AI can do a great job multiplying the number of users that cross the threshold to become regular customers. Here’s how I see it: Unlike sales or support reps who might pursue the goal of a sale-each sale-emotion AI can communicate more wisely to sell what the customer really needs, after browsing large volumes of inventory and finding the perfect fit for the customer, while communicating in a friendly, natural and patient way.
This feature not only enhances the online shopping experience and eliminates the stress associated with it, but also builds trust and credibility around your brand. In this way, customers gain a sense of certainty that they have not been misled into buying something by false or half-truthful marketing pretenses or subjective recommendations. As a result, they will be more likely to return to your brand simply because their feelings and needs have been understood and satisfied.
5G and beyond
5G cellular networks or, more simply, faster internet, is another technology that promises a major leap in elevating online shopping experiences. It’s already reshaping the way we connect, but by 2025, I expect its impact to be even more profound. With faster speeds, lower latency and greater capacity, 5G can support the growth of connected devices and enable innovations in areas such as autonomous vehicles and smart cities. This development is best reflected in Buy 5G chipsetswhich is projected to reach $317 billion by 2033.
As a fuel technology by nature, I believe 5G will bring many more technological solutions and tools. For example, one key aspect of e-commerce that will be greatly affected by 5G technology is inventory management. IoT sensors connected via a 5G network can provide real-time updates on inventory levels and help businesses avoid overstock or understock situations by aligning existing inventory with customer demand. Additionally, by bringing faster speeds and improved security protocols, 5G will enable faster transactions and improve the overall payment process for e-commerce customers.
Looking ahead, the development of 6G and other advanced wireless technologies will push connectivity even further.
Wider Application of Holographic Displays
Holographic displays are expanding their use beyond traditional settings, offering new ways to visualize and interact with digital content. By 2025, I believe these displays will be more accessible and versatile in e-commerce, allowing customers to view products in stunning 3D detail.
Imagine being able to examine a product as if it were right in front of you, be it a gadget or an item of clothing. Online shoppers could view the product from every angle and get a vivid sense of its size, texture and features—all from the comfort of their own home. There is no doubt that simply presenting products holographically on an e-commerce site will attract hundreds of new customers who want to experience what online shopping is like when there is an opportunity to actually interact with the products.
So, implementing holographic displays would kill two birds with one stone: you would offer a more interactive and realistic shopping experience to your customers, potentially leading to increased sales, while upgrading your website and brand and expanding your your customer base.
Last Words
As we approach 2025, it’s clear that the future is unfolding faster than we imagined. Given our current reality, there are many predictions that can be made about the potential changes that artificial intelligence and new technologies may introduce. These technologies are expected to bring smarter cities with hyper-automated processes in manufacturing, healthcare, finance and many other business sectors.
But the trends explored here aren’t just predictions—they’re deep-rooted technologies with solid foundations, leading us into a world radically different from the one we know today. As the saying goes, “The best way to predict the future is to create it.” The possibilities are limitless, and it’s important not only to watch them, but also to contribute to the future they create, full of possibilities and excitement.
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