Eight strategies for health insurers to repair and reinforce CX Innovation March 10, 2025 Eight strategies for health insurers to repair and reinforce CXInfringement In 2024, confidence in health insurers hit three years low,…
UnitedHealthcare is denying more claims than other insurers, angering patients Innovation December 6, 2024 Flags fly at half-mast outside United Healthcare headquarters United Healthcare CEO Brian Thompson was shot dead on the street in…
Consumers lose out when health insurers offer multiple plans Healthcare November 12, 2023 “In many markets we think choice is a good thing,” says Starc. “People have different preferences and may want different…
