CX Trends Rise Ahead—3 AI Investments to Close the Gap Innovation December 5, 2024 Thanks to AI, there is another seismic shift takes place in customer service. Teams that fully embrace AI—not just as…
The gender pay gap remains stubbornly in place. Why; Strategy May 2, 2024 Nicola Bianchiassistant professor of strategy at Kellogg, had a feeling that a partial explanation for this mysterious slowdown could be…
