Author: EconLearner

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Can AI help humans with empathy?

Organizations

Companies have already capitalized on this progress to deploy AI chatbots in sensitive lines of work—such as medical advice, therapy, and life or career coaching—that are traditionally performed by trained professionals. But does AI merely provide statistically determined useful responses, or can it actually recognize when a response expresses empathy?”There’s a lot of evidence that computers can say or write a response so that someone feels validated, validated and heard,” he says. Matthew Grochassistant professor of management and organizations at the Kellogg School. “What’s less clear is whether he can recognize empathic communication when he sees it.”In new research, Groh…

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We can work on it

Organizations

1. When there is an intercultural conflictIn today’s increasingly globalized world, working with people from different cultures is a daily reality for many businesses. And with these differences comes the potential for conflict, from issues of fluency and language to differences in decision-making.Failure to recognize such cultural differences can be costly.”Misunderstanding can lead to high emotions that prevent the team from doing their job … and you lose jobs,” he says Jean Brettemeritus professor of management and organizations at Kellogg and expert in dispute resolution.It exemplifies a tense moment between an American business and a French hotel. The two sides…

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